Returns & Exchanges

Returns & Exchanges

Every DONYSA piece is built with heavyweight fabrics, premium construction, and timeless design. We make clothing to last — not to be returned.
Before You Order
We encourage you to review our sizing guides, product details, and fit information carefully. If you have any questions about sizing, materials, or fit before placing your order, reach out to contact@weardonysa.com. We're here to help you get it right the first time.
Our Policy
Size Exchange Only We do not accept returns or exchanges for change of mind, sizing issues, or buyer's remorse.
If Something Goes Wrong
If your item arrives damaged, defective, or incorrect due to an error on our end, we will replace it or issue a full refund — no questions asked. Contact us within 7 days of delivery with your order number and photos of the issue.
We stand behind everything we make. Quality is our promise.


Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please email DonysaSupport@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the product

Our team will review your request and work to resolve the issue as quickly as possible.

Shipping

Once your order has been shipped and tracking information has been provided, responsibility for delivery rests with the shipping carrier.

DONYSA is not responsible for packages that are lost, stolen, delayed, or misdelivered while in transit. If you experience a shipping issue, please contact the shipping carrier directly using your tracking information. We will gladly assist whenever possible.

Order Processing

Some DONYSA products are produced in limited quantities or made to order. Estimated processing and fulfillment times are provided before purchase.

Orders that remain within the estimated processing timeframe shown at checkout are not eligible for cancellation or refund.

If an order exceeds the estimated fulfillment timeframe without being shipped, refund requests may be reviewed on a case-by-case basis.

Need Assistance?

If you have any questions regarding your order, we're here to help.

Email: contact@weardonysa.com

We aim to respond within 1–2 business days.