Shipping Policy
Shipping Policy
Thank you for shopping with DONYSA.
Every DONYSA piece is crafted with quality and attention to detail. Please review our shipping information below.
Order Processing
Orders are processed within 2–5 business days after your purchase is confirmed.
During new collection launches, limited drops, holidays, or promotional periods, processing times may be slightly longer.
Shipping
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping times vary depending on your location and the shipping method selected at checkout.
International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. DONYSA is not responsible for orders delayed or lost due to incorrect shipping information provided at checkout.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package is delayed or lost, please contact the shipping carrier first. If you need additional assistance, we're happy to help.
Questions?
For any shipping-related questions, please contact us at:
We typically respond within 1–2 business days.