Refund policy

Returns & Exchanges

At DONYSA, every garment is made to order. This allows us to reduce waste, maintain our commitment to limited production, and ensure each piece is created specifically for you.

Because of this, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully, including your selected size, color, and shipping information, before completing your purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll review your request and work with you to make it right.

If you have any questions before placing your order, we're happy to help. Contact us anytime before purchasing so you can shop with confidence.

Thank you for supporting DONYSA and our commitment to intentional, limited production.